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Matthias Beick is an experienced professional in the field of technical support and digital analytics, currently serving as a Senior Technical Support & Operations Analyst at Mapp since October 2019, and previously as a Senior Consultant and Team Lead for Customer Advocacy. Prior experience includes a tenure at Webtrekk GmbH from May 2010 to September 2019, where Matthias held roles as a Senior Consultant in Digital Analytics and Key Account Manager/Consultant. Earlier positions include work as a student assistant at Konrad-Zuse-Zentrum für Informationstechnik Berlin and logware GmbH/Torex Retail Solutions GmbH from May 2003 to September 2009. Matthias Beick earned a Diplom in Informatik from HU Berlin between 2001 and 2009.