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Anna Putilina has a strong background in customer support and success roles. Anna started their career at Mail.ru Group in 2018 as a Customer Support Specialist, where they worked until 2020. In 2020, they joined LoyaltyPlant as a Customer Support Manager before moving to ManyChat in the same year. At ManyChat, Anna initially worked as a Customer Support Manager and later transitioned to the role of Customer Success Specialist in July 2021.

Anna Putilina obtained their Bachelor's degree in Philology from Lipetsk State Pedagogical University (LSPU) between 2013 and 2019.