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Natalie Czobit is an accomplished professional with extensive experience in customer centricity and marketing. Currently serving as the Director of Customer Centricity Learning & Community at Manulife since April 2019, notable achievements include impacting nearly 1,000 employees through human-centered design initiatives and leading the development of a comprehensive learning strategy. Prior roles include Marketing Specialist at John Hancock, where Natalie founded a professional development program and managed events, and a sponsored employee at United Way Greater Toronto, enhancing project management and relationship-building skills. Educational credentials include an Honours Bachelor of Commerce from Ryerson University, a Professional Diploma in Digital Marketing from the Digital Marketing Institute, and an Instructing Adults Certificate from George Brown College.