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Cuong Pham Phu is a seasoned professional in operations and customer service management within the insurance and banking sectors, currently serving as AVP Operations at Manulife Vietnam since November 2023. Prior to this role, Cuong was the Country Head of Service and Operations and HCMC Branch Director at BIDV MetLife, where responsibilities included overseeing various operational functions such as new business, underwriting, claims, and customer retention. Other notable positions include Head of Transformation & PMO at Aviva Vietnam, Director of Operations at Vietinbank Aviva Life Insurance, and several roles focused on customer service and operations management at entities like SeABank, Great Eastern Life Vietnam, and Prudential Vietnam. Cuong holds a Bachelor of Science in Economics from Vietnam National University, Hanoi, and a BA in English from Hanoi University of Foreign Languages.