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Austin Crasta has extensive experience in customer service, currently serving as a Process Trainer at Mantra Digital Marketing, Inc. since April 2020 and as a Senior Customer Service Executive at Intelenet Global Services since April 2017. Previous roles include customer service positions at TechTuners, Serco, Firstsource, Solutions Unlimited Pvt Ltd, and Global E Services Pvt Ltd, where Austin honed skills in handling credit inquiries, booking services, and providing exceptional support across various industries. Austin holds a Higher Secondary Certificate in Arts from St. Andrew's College of Arts, Science and Commerce, obtained in 2011.