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Shane Freed possesses a diverse background in technology support and customer service, currently serving as a Tech Support Specialist at Mankato Computer Technology since May 2023, where responsibilities include maintaining client environments and managing various IT systems. Prior experience includes a role as a Consultation Agent at Geek Squad, providing diagnostics and scheduling for clients, and as a Sales Advisor at Best Buy, assisting customers with purchases and product information. Shane's earlier experiences encompass a summer internship at Nuvera TechTrends focusing on customer orders and equipment repairs, along with roles in merchandising and sales at Winters Distributing, The American Bottling Company, Amicus Publishing, and MENARDS INC. Shane holds a Bachelor of Arts in Creative Writing from Minnesota State University, Mankato.