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Anastasiia K. is an experienced professional in customer service excellence and project management, currently serving as the Customer Services Excellence Manager at MANGOPAY.com since January 2019. Anastasiia has successfully established and scaled various quality processes across teams, conducted onboarding and training programs, and optimized operational workflows. Previous roles at MANGOPAY.com include Support Quality & Coordination Manager and Support Coordination Manager, where Anastasiia developed support quality departments and created onboarding programs. Other experiences include Head of Sales for East Europe at Cristal et Bronze SA and junior project management at ClubDojo. Anastasiia holds multiple degrees in management, communication, and economics from esteemed institutions, including INSEAD and Aix-Marseille University.