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Valentina Vannimartini is a skilled professional with extensive experience in customer experience management and operational improvement. Currently serving as CX Operational Improvement Manager at MANGO, Valentina focuses on the implementation and monitoring of projects, acting as a liaison between teams to ensure successful execution and defining preventive strategies. Previously, Valentina held the position of Head of Customer Experience at Oysho, where strategic planning and project implementation were key responsibilities. Valentina’s earlier roles include Customer Service Coordinator for Zara.com and various positions in content management and community management. Valentina is well-educated, having completed courses in Project Management and Customer Experience Management, along with numerous leadership and agile project management trainings.