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Kenny Townsley has extensive work experience in the field of information and technology systems. Since 2015, they have served as the Chief Information Officer (CIO) at the Ministry for Culture and Heritage, where they are responsible for aligning ICT systems to business objectives. Prior to this, from 2010 to 2015, they worked as the ICT Manager at the Real Estate Agents Authority, where they handled all aspects of ICT operations. From 2009 to 2010, Kenny was a Judicial Technology and Support Specialist at the New Zealand Ministry of Justice, focusing on delivering services to judicial and VIP customers. Kenny also held the position of Infrastructure Team Leader from 2005 to 2009, managing a team of desktop, network, and server specialists.

Kenny Townsley attended Naenae College from 1978 to 1982. There is no information provided about any degree or field of study. In addition to their college education, Kenny obtained several IT certifications, including the ITIL Intermediate Certificate in Service Offerings and Agreements v3.0 from PEOPLECERT in 2014, and the PRINCE2 Registered Practitioner certificate from APMG-International in November 2012. Kenny also holds various ITIL and IT Service Management certificates from ISEB, including the ITIL Foundation Certificates in IT Service Management v2.0 and 3.0 in 2012 and the ITIL Intermediate Certificate in Operational Support & Analysis v3.0, with no specific dates provided for the latter two.