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Thomas Baldwin is a seasoned professional with extensive experience in product management and customer support. Currently serving as Senior Product Manager at Management Science Associates, Inc. since January 2006, Thomas is responsible for overseeing products throughout their life cycle, defining product vision, and collaborating with technical teams. Previous roles include Senior Customer Support Manager and Customer Support Manager, where responsibilities encompassed managing a team of over 40 account representatives and brand matching professionals. Earlier career experience includes a position as Production Supervisor at DEBS Infonet Inc. and Senior Customer Support Representative. Thomas has formal education in Network Engineering and Technology Administration from the Computer Learning Center, along with studies at the University of Pittsburgh.