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Jerry Baker is an experienced Senior Field Engineer at Management Science Associates, Inc., specializing in technical account management, server and hardware services, and team mentorship since 2009. Prior to this role, Jerry served as a Senior Desktop Analyst at Alcoa, providing extensive support to over 1,200 clients, troubleshooting mobile devices, and managing video teleconferencing logistics. Jerry's early career included a position as a Hewlett Packard Support Agent, where comprehensive helpdesk support was delivered for more than 14,000 systems. Jerry holds an Associate in Specialized Technology in Computer Systems from Pittsburgh Technical College and an Academic Diploma in Computer Science from Lenape Area Vocational Technical School.