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Jordan Bell has over 10 years of work experience in the IT and tech support industry. In 2009, they began their career as a PBX Operator at Micro Center. From 2010 to 2011, they worked as a Help Desk Technician at the Law Offices of Peter G Angelos and a Senior Help Desk Analyst at Strayer University. In 2011, they began their role as a User Support Analyst at Hogan Lovells. From 2014 to 2016, they worked as a Tier 2 NOC Engineer at MedImmune, an Infrastructure Tech Support Analyst at Calvert Investments, and an Infrastructure Engineer at GSA. Since 2018, they have been working as an IT Specialist II at Network Coverage. Throughout their career, Bell has gained experience in creating specific architecture diagrams, monitoring/administering VMs, creating/administering RSA tokens, troubleshooting/packet capturing Dell SonicWALLs, coordinating with users to facilitate successful meeting setup and execution, performing complete desktop/laptop hardware setup, monitoring/administrating VMs with Horizon View, and assessing ACL issues.

Jordan Bell has attended Montgomery College and University of Maryland Global Campus. Jordan also holds certifications in ITILv3 from EXIN your ICT competence partner, obtained in November 2017, and Network+ from CompTIA, obtained in December 2014.