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Ronald Magno is an accomplished IT Service Desk Analyst at Genentech since August 2016, demonstrating expertise in prioritizing critical support tickets and managing system installations and configurations. Ronald also contributes to user success at UserCare, enhancing customer engagement through innovative service solutions. In the role of IT & Operations Administrator at Manage.com, Ronald oversees inventory management, budget coordination, and the implementation of administrative procedures to optimize organizational efficiency. Previous experience includes serving as Volunteer Coordinator for All Stars Project, Inc., and holding managerial positions at GameStop, where Ronald excelled in customer service and team leadership. Ronald holds a Bachelor of Business Administration from San Francisco State University and an Associate degree in Liberal Arts from City College of San Francisco.