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Nadeem Mazhar is a seasoned professional in customer success and operations management with a diverse background in technology and analytics. Currently serving as the Customer Success Operations Manager and Customer Success Manager at Mambu since July 2020, Nadeem has successfully configured and deployed the Gainsight platform, developed customer health metrics, and managed reporting and integrations. Previously, Nadeem worked as a Business Analyst in Customer Success at Hitachi Vantara, where significant contributions were made to enhance Gainsight through user feedback and collaboration with various business units. Nadeem's experience includes roles at Hornbill, GlobalGiving UK, SS&C GlobeOp, TOPdesk, and SAP, demonstrating a strong foundation in service management, analysis, and software sales. Nadeem holds a Bachelor of Science in Computer Science from Brunel University London.