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Snezana Ismail is an experienced HR professional currently serving as the HR Manager at MAMA SHELTER since February 2021. Prior to this role, Snezana worked as a Human Resources Assistant at Qatar Airways from November 2013 to February 2021, focusing on HR regulatory and administration processes, and providing comprehensive HR support to employees throughout their employment lifecycle. Earlier experience includes teaching English and Spanish at "St Nicolas School" Centar za učenje stranih jezika from September 2009 to July 2011. Snezana holds a Bachelor's degree in Spanish Language and Literature from the University of Belgrade, completed in 2009.