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Veronika Dvorakova is a skilled professional with extensive experience in customer experience and operations. Currently serving as a Senior CX Quality and Development Specialist at MallGroup since November 2021, Veronika has progressed through various roles including CX Quality and Development Specialist and Operations Specialist. Previous roles include Front Office Receptionist at EKOSPOL and Zoologická zahrada Tábor, and a position as hlavní asistenta prodeje at Onvi & Onavi s.r.o. Veronika holds a Magistr (Mgr.) degree in Politologie and a Bakalář (Bc.) degree in Humanitní studia, both from Metropolitan University Prague.