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Patrick Pickering is an experienced customer support professional currently serving as the Manager of Customer Support at MakerSights since August 2020. Responsibilities include managing and scaling the support function internationally, developing internal resources, and enhancing survey testing strategies for numerous enterprise brands such as Adidas and Nordstrom. Prior to MakerSights, Patrick held various positions at HubSpot over two and a half years, advancing from Associate Customer Support Engineer to Senior Customer Support Engineer. Additional experience includes roles as a Content Strategist at MX Advertising & Consulting LLC, Assistant Platform Media Strategist at Hill Holliday, and internships in various organizations, including the Massachusetts House of Representatives and the Volunteer Lawyers Project of the Boston Bar Association. Patrick holds a Bachelor of Arts degree from The College of Wooster, obtained in 2016.