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Merlijn Reesink is a seasoned professional in customer success and marketing, currently serving as Senior Customer Success Manager and Team Lead at Make Marketing Magic since December 2020. In this role, Merlijn focuses on enhancing customer satisfaction and retention while overseeing the Customer Success team. Prior experience includes positions as a Customer Success Manager at Make Marketing Magic, where assistance was provided to entrepreneurs in achieving commercial goals through effective marketing strategies, and as a Digital Advertising Consultant at Adcombi, advising clients on their advertising strategies. Merlijn's background also includes freelance journalism, campaign management, and a Bachelor thesis on process improvement. Educational qualifications include a Bachelor of Business Administration from Amsterdam University of Applied Sciences, completed in 2019.