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Rey Lim is a seasoned professional with extensive experience in healthcare operations, currently serving as the Vice President for Service Operations at Makati Medical Center since September 2009. With a strong background in managing operational information and key performance metrics, Rey has held several leadership positions within the organization, including Assistant Vice President roles and Department Manager. Prior experience includes a Senior Team Leader position at EPLDT - Ventus/Fort, where Rey oversaw customer service teams, and an Operations Supervisor role at Quorum Lanier Phils Inc., focusing on quality assurance in coding operations. Rey's career began in the banking sector with Solidbank Corporation/Metrobank Corporation as a Collateral Custodian. Notable projects include leading process improvements in various departments such as Radiology and Emergency, aimed at enhancing patient flow and satisfaction. Rey holds a Bachelor of Science degree in Banking and Finance from the Polytechnic University of the Philippines.