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Katie Connor has extensive experience in customer service and team leadership, currently serving as Governance Team Leader and Customer Experience Team Leader at Maintel since July 2003. With a focus on digital transformation, Maintel enhances effectiveness and productivity in both public and private sectors. Prior roles include Desk Based Account Manager and Service Desk Manager at Azzurri, where Katie managed a large team, ensured high customer service standards, and facilitated continuous improvement initiatives. Earlier work at Home Service (GB) Limited involved inbound sales and customer service, while a position at Lord Premier Foods Limited provided a foundation in telesales and order management.