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Kylie Stone has extensive experience in customer service and crisis management, currently serving as the Crisis & Incident Management Coordinator and Customer Information Centre Manager at Main Roads Western Australia since March 2012. In this capacity, Kylie effectively manages the operations of a 24-hour Customer Information Centre, focusing on coaching Team Leaders to enhance staff development and streamline customer service efforts. Prior roles include WA Chair at ATA, Coordinator Customer Contact for the City of Stirling, Team Leader in Lending Services at National Australia Bank, and various management positions at Westpac and BankWest, where Kylie excelled in Human Resource Management and service delivery optimization. Educational background includes Kelmscott Senior High School and Cheonggang Academy.