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Mihaela Shevkenova has extensive experience in technical account management and support, currently serving in these roles at Proxiad Bulgaria and Mailjet by Pathwire since February 2019. Prior to these positions, Mihaela worked as a Technical Support Specialist at C3i Solutions from May 2018 to February 2019, and as a Technical Support Representative at Sutherland between July 2016 and April 2018. Mihaela's educational background includes studies at Software University (SoftUni) from April 2020 to August 2020, as well as coursework at Sofia University.