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Roberto Porto is a Senior Customer Success Analyst specializing in CRM, currently working at Mailbiz since February 2024, where responsibilities include consultancy for eCommerce clients, strategic planning for digital marketing, and KPI analysis. Previously, Roberto held the position of Customer Success Analyst at Dito CRM from January 2023 to September 2023, focusing on retail client engagement and platform training. Experience also includes roles in digital marketing and performance at Ellevari, Agência Delucca, and bornlogic, along with teaching marketing courses at ComSchool and Best Marketing Talent. Roberto's educational background includes a degree in Advertising Production from Centro Universitário FMU between 2016 and 2018.