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Andrew Chow is an experienced IT professional currently serving as an IT Telecom Engineer at Mountain Area Health Education Center (MAHEC) since October 2020. Responsibilities include the design, support, and oversight of IP phone systems, mobile phone management via MDM software, and support for Local & Wide Area Networks to ensure reliable service for connected devices. Prior to this, Andrew worked as a System Support Technician at The Biltmore Company from June 2011 to October 2020, focusing on desktop hardware and software support and guest-facing services. Additional experience includes roles as a Counter Intelligence Agent at Geek Squad and a Technical Support Representative at NetCarrier. Andrew holds an Associate's degree in Computer Systems Networking and Telecommunications from Blue Ridge Community College and another Associate's degree in Computer and Information Sciences from Lincoln Tech.