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Edlyn Viloria is an experienced operations and customer care manager with a strong background in healthcare administration. Currently serving as an Operations Manager at Molina Healthcare and Customer Care Manager at AlphaCare of New York, Inc. and Magellan Health, Edlyn has successfully managed Medicaid entitlement and enrollment departments, conducted staff training, and ensured accuracy in new member enrollment processes. Previous roles include Lead Coordinator at Archcare, Senior Member Services Specialist at ElderServe Health, and Membership Development Select Coordinator at Comprehensive Care Management, demonstrating a consistent progression through various administrative and support positions in the healthcare sector. Edlyn holds an Associate's degree in Nursing from Bronx Community College.