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Melron Jonell D'souza is a Customer Service Executive for the Middle East & Asia at Maersk Training since March 2022, responsible for analyzing and documenting customer feedback for approximately 20-25 courses per month, with immediate escalation of negative feedback to management. Prior experience includes a Customer Service Intern role at Maersk Training, where an average of 7-8 calls per week were managed, facilitating queries on available courses and successfully converting 10% of leads to customers. Melron's internship at Stanley Black & Decker, Inc. involved training on basic technology and safety procedures for power tools. Educational qualifications encompass a Master's degree in Industrial Management and Innovation from Uppsala University, along with a Diploma in Fire and Industrial Safety from Mangalore Institute of Fire and Safety Engineering, a Bachelor of Engineering in Mechanical Engineering from St Joseph Engineering College, and a Senior Secondary education from The Emirates National School.