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Emma Satterfield is a Strategic Customer Success Manager at Madison Logic since July 2022, where responsibilities include delivering tailored solutions that have resulted in an 80% customer retention rate and fostering strategic relationships that contributed to a 21% increase in annual portfolio revenue. Previously, Emma worked as a Client Implementation Specialist I at Procare Solutions, focusing on personalized training and customer onboarding for SAAS products. Emma has also held various educational roles, including a Long Term Substitute Teacher at Denver Public Schools, where rigorous lesson plans were designed for diverse learners. Emma's experience extends to customer support and training roles at OpenTable and Viterra, along with earlier positions in education and research. Emma holds a Master of Arts in Curriculum, Instruction, and Teaching from The Morgridge College of Education at the University of Denver and a Bachelor of Arts in International Relations and European Studies from the University of Idaho.