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The Customer Support and Success team at Descartes MacroPointâ„¢ plays a vital role in ensuring clients maximize their experience with the freight visibility platform. They provide responsive support to shippers, brokers, and 3PLs, addressing inquiries and troubleshooting issues to facilitate seamless operations. Additionally, they proactively engage with customers to help them leverage the platform's features and analytics, driving value and enhancing satisfaction throughout the shipping process.