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Yana Kolesnyk has extensive experience in customer support and management roles. Yana worked at Software MacKiev from 2015 to the present, initially as a Senior Technical Support Engineer and later as the Head of Support/Senior Customer Care Manager. Their responsibilities included providing customer support, reporting urgent cases, and managing the support team. Before that, Yana worked at an online casino from 2012 to 2014, first as a Shift Manager and then as the Head of Customer Support. In these roles, they supervised employees, monitored system downtimes, and oversaw casino operations.

Yana Kolesnyk began their education in 2009 at Kyiv National Linguistics University, where they pursued German Philology and Literature. Yana completed their studies at the university in 2013, although their degree is not specified. In February 2014, Yana obtained a certification in Manual Testing/ QA from ITlabs.