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Djaberi K.

IT Help Desk Analyst at Mack Technologies Inc.

Djaberi K. has a diverse work experience in various industries. They started their career as a Software Developer at Algorithm, Inc. in 2016. They then worked as an IT Support Technician at Rwanda Plastic Industry from 2013 to 2018, providing technical assistance to staff and customers.

In 2018, Djaberi transitioned to the banking sector and worked as a Relationship Officer at Guaranty Trust Bank (Rwanda) plc for two years. In this role, they established business relationships with retail banking customers, analyzed financial reports during loan applications, and provided daily, weekly, and monthly reports on bank activities.

In 2020, Djaberi joined Amazon as a Desktop Support Technician. They were responsible for installing, configuring, testing, maintaining, and troubleshooting end-user and network hardware and software.

In 2021, Djaberi worked as a Cyber Security Analyst at Per Scholas. Their responsibilities included analyzing information systems for evidence of breach or intrusion, troubleshooting system connectivity issues, and installing and configuring IDSs/IPSs to monitor networks.

In 2022, Djaberi had two roles. They worked as a Salesforce Administrator at Clicked, where they gained certifications and utilized Salesforce skills to deploy and manage Salesforce for clients. They also worked as an IT Help Desk Analyst at Mack Technologies, providing technical support to end users, troubleshooting software and hardware problems, and monitoring the company's firewall.

Overall, Djaberi K. has a strong background in IT support, desktop maintenance, cybersecurity, and customer relationship management.

Djaberi K.'s education history begins in 2013 when they enrolled at the University of Rwanda. They pursued a Bachelor's degree in Computer Engineering and completed their studies in 2017.

In 2020, Djaberi K. attended Trailhead by Salesforce for a program in Computer and Information Sciences and Support Services. The duration of this program was five years, with an expected completion in 2025. It is not specified whether they obtained a degree from this institution.

In 2022, Djaberi K. attended Per Scholas and obtained a degree in Cyber Security Analyst (CySA+), focusing on Information Technology. This program lasted for a year, from 2022 to 2022.

Additionally, Djaberi K. acquired various certifications throughout their education journey. In 2021, they obtained the CompTIA A+ ce Certification. In 2022, they acquired the Salesforce Certified Platform App Builder Certification and the Salesforce Certified Administrator (SCA). They also obtained the Certificate of Completion in Cyber Security from Per Scholas and received certifications in Networking Essentials, Introduction to Packet Tracer, NDG Linux Essentials, and NDG Linux Unhatched, all through Cisco and its Networking Academy. Furthermore, they obtained the CompTIA CySA+ ce Certification in 2022.

It is important to note that no strong assumptions can be made about Djaberi K.'s education beyond the provided information.

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