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Bill Beard is an experienced Field Service Manager at Mack Defense, LLC, since July 2021, with a robust background in service management and customer relations within the trucking and automotive industries. Previous positions include Service Manager at Kenworth Of Pennsylvania and Assistant Service Manager at Vanguard Truck Centers, where expertise in service contracts, customer satisfaction, and technical troubleshooting was developed. Bill Beard has also held roles as Service Adviser/Warranty Admin at Bergey's Truck Center Inc, focusing on customer retention and warranty claims, and as Road/On-site Mechanic Supervisor at Beards Onsite Services Inc, overseeing mechanical operations and team training. Educational qualifications include degrees in Secondary Education from Montgomery County Community College and Engine Technology from the Center for Arts and Technology-Brandywine Campus.