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Emma Mattock is an experienced professional with a diverse background spanning over two decades in customer service and sales development. Currently, Emma serves as a Sales Development Lead at Macfarlane Packaging since January 2019 and as a full-time parent since April 2014. Previous positions include various roles at Ericsson and Ericsson Television, where responsibilities ranged from Sales Administrator to Accredited Service Partner - Stock Coordinator. Emma's early career includes significant experience in customer service and investigations at MNRS (t/a Initial City Link Couriers), where leadership and efficiency improvements were achieved. Additionally, Emma has served as a Rental Assistant and Secretary in earlier roles, demonstrating versatility and strong management skills throughout a progressive career.