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Muhammad Ismail has a diverse work experience that spans over several years. Their most recent role was as a Senior BMS and Control Operations at MACC Branch (Modern Architectural Contracting Company) since 2017. Prior to that, they worked at KAUST as a Senior BMS Operations starting in 2012. In this role, they were responsible for maintaining and repairing control systems, resolving technical issues, and coordinating with various stakeholders for quality deliverables. Before joining KAUST, Muhammad worked at the engraverz as a System Administrator from 2006 to 2012, where they installed and configured computer hardware and software, monitored and maintained computer systems and networks, and provided technical support to staff and clients. Their earlier experience includes working as a System Support Administrator at Yuncheng Pvt Co Ltd from 2004 to 2006.

Muhammad Ismail's education history began in 1999 when they enrolled at Preston Institute of Management Science & Technology. Muhammad pursued a Bachelor of Science degree and successfully completed it in 2003. During this time, they also completed intermediate studies in Science.

In 2003, Muhammad Ismail furthered their education at the same institute and pursued a Master of Science degree in Information Technology, with a specialization in Networking & Security. Muhammad successfully completed the program in 2005.

Additionally, Muhammad Ismail obtained a certification in CCNA from CTTC; however, the specific month and year of certification acquisition are not provided.