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Carol joined the Worcester office in 1986 as Administrative Assistant and became Coordinator of Volunteer Services a few years later. She assumed the position of Regional Director in the early 1990s. She earned graduate level low vision coursework through UMass Boston in 2001, studied case management, and is certified for Low Vision Rehabilitation from the New England Eye Institute. Carol has a Certificate of Aging from the Institute of Geriatric Social Work, Boston University School of Social Work. She also serves on the Advisory Council for the Great Brook Valley Health Center.