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Lisa Turner is an accomplished Process Analyst II at M3 since April 2014 and has extensive experience as a Project Manager and Business Analyst. With a robust background at Fidelity Investments from July 2004 to March 2012, Lisa excelled in Talent Management Operations, providing technical support and system administration for various applications, managing defects, and creating comprehensive documentation. Previous roles at IBM included Global Program Manager, where Lisa optimized global processes for Contact Center platforms and supervised customer service teams. Educational qualifications include a Master's Certificate in Project Management from The George Washington University School of Business, complemented by a strong track record of awards and recognitions throughout multiple roles.