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Alicia Nasson is a seasoned Customer Success professional with extensive experience in Account Management, Client Services Management, and Strategic Leadership across Enterprise, SaaS, Platform, and Cloud-based business models. Currently serving as a Senior Client Success Manager at Lytx, Inc. since June 2021, Alicia previously held the same title at ADP for nearly a decade. Alicia's career includes significant roles at Adobe Systems Inc. and Macromedia, where contributions focused on operational readiness and customer service excellence. A graduate of the University of Massachusetts Amherst with a BA in Political Science and Government, Alicia has a proven track record of driving business value and enhancing customer experiences through cross-functional collaboration and strategic initiatives.