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Lucy Hooper is an experienced professional in membership marketing and customer service, currently serving as Membership Marketing Manager at LYMA since January 2021, after progressing from roles as Membership Marketing Executive and Customer Service Manager. Prior to LYMA, Lucy worked at Perricone MD as Customer Care Team Lead for a brief period and spent nearly four years at ASOS.com, where responsibilities included leading a team of customer care advisers and coaching new advisors to enhance performance through KPIs. Lucy's experience includes delivering performance reviews, facilitating team meetings, and creating effective onboarding processes for new team members. Lucy is a graduate of The Henley College.