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Carmen Vandeloo is an experienced professional in service delivery and customer success, currently serving as the Service Delivery Manager at Luzmo, where responsibilities include leading the Support and Solution Engineering teams. With a strong background in data and analytics, Carmen advanced from Senior Solution Engineer to Team Lead during tenure at Luzmo. Previous experience includes roles as Senior Technology Consultant at PwC Belgium, focusing on data transformation and predictive analysis, and contributions as a Tennis Instructor and board member in various capacities at ESN Leuven and ESN Belgium. Carmen holds a postgraduate degree in Big Data & Analytics from KU Leuven and has completed additional studies in business and economics.