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Jonathan Bassien is a skilled System Engineer at Luware AG since August 2018, with a comprehensive background in Unified Communications and quality assurance. Prior experience includes roles as a Microsoft Senior Level 2 UC engineer, Level 2 UC Lync Engineer, and Level 1 Lync Technical Engineer at Dimension Data from January 2013 to July 2018. Early career experience with InterCall involved serving as a Quality Technician, focusing on maintaining high service quality through compliance with procedures, as well as providing desktop support and troubleshooting technical issues as a Helpdesk Support analyst from March 2011 to January 2013. Jonathan demonstrates strong communication skills and a calm demeanor in challenging situations.