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Jason Lee is an experienced professional in continuous improvement and customer insights, currently serving as the Manager of Continuous Improvement and Customer Insights at Luno. Prior roles include Senior Group Manager for Quality at WNS Global Services SA and multiple leadership positions at Capita SA, where responsibilities encompassed Continuous Improvement Lead and Continuous Improvement Manager. Jason also held the position of Continuous Improvement Deployment Manager (LSSGB) at CCI South Africa and served as Senior Operations Manager at Call Connection. Education includes an MBA in Business Strategy from the International MBA Institute, expected completion in December 2023, and ongoing certification as a Process Professional in Process Excellence from IQ Business.