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Julien Zucalli is a Customer Care Agent at Lunii since January 2024, bringing extensive experience in customer relations from previous roles, including Agent du patrimoine at Ville de Fréjus, where responsibilities included client interaction and the use of Orphée software. Julien has also worked as a Libraire at Librairie papeterie Charlemagne, focusing on customer service and inventory management, and as an Assistant bibliothécaire at Médiathèque de Saint-Raphaël, assisting with public inquiries and library organization. Additionally, Julien has volunteered as a Libraire at various literary festivals, demonstrating a strong commitment to customer engagement and literature. Julien holds a Master 2 in Communication numérique et média/multimédia from École de Journalisme et de Communication d'Aix-Marseille, a Licence in Écriture créative from Aix-Marseille University, and a DUT in Métiers du livre et du patrimoine from IUT d'Aix Marseille.