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Cynthia Will is a seasoned professional with extensive experience in service operations and customer relations. Currently serving as the Director Of Service Operations at Lumeris since September 2017, Cynthia focuses on enhancing productivity, reducing costs, and maintaining high standards of customer service. Previously at Frontier Communications from May 2011 to September 2017, Cynthia held various roles including Workforce Manager and Customer Relations Supervisor, where responsibilities included leading teams and implementing improvements through data analysis. Earlier career experience at Verizon from August 1997 to May 2011 involved roles such as Consumer Sales Supervisor, where Cynthia developed sales agents and created expertise to bolster close rates, and Consumer Sales Consultant, responsible for providing tailored product recommendations.