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Katrina A. is an experienced sales support and customer service professional currently serving as Sales Support Manager at Lumenis since December 2022. Prior to this role, Katrina A. held the position of Global Customer Support Specialist, Lead at Pulse Biosciences, Inc., from June 2021 to September 2022, where responsibilities included authoring SOPs and managing support communications. With a background as a Customer Solutions Specialist at Confluent Medical Technologies from June 2016 to June 2021, Katrina A. provided extensive support to both internal and external customers, managing orders and inquiries. Earlier experience includes serving as a Customer Service Associate at AKDO from August 2014 to April 2016, where order processing and training documentation were key responsibilities. Katrina A. earned a Master's degree from San Jose State University (2014-2017) and a Bachelor of Arts degree from UC Santa Barbara (2010-2014).