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Thomas Hopkins has over 35 years of extensive experience in operations and service management within the telecommunications industry. Currently serving as a Sr. Operations Service Manager at Lumen Technologies since September 2020, Thomas previously held multiple senior roles at CenturyLink, including Sr. Post Sales Engineer, Sr. Lead Project Manager, and Manager of Post Sales Engineering, where leadership of a team of Account Consultants and Senior Post Sales Engineers was a key responsibility. Additional experience includes roles as Service Manager at CenturyLink, overseeing the Enterprise Markets Group, and at US West as a Network Supervisor responsible for a team of service technicians. Early career positions included Senior Site Manager at PBIS, providing round-the-clock support for enterprise clients, and System Technician at Pacific Bell, focusing on service provisioning in downtown Los Angeles. Thomas pursued education at Long Beach City College from 1975 to 1977.