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Marcus Freeman is an accomplished professional in customer experience management, currently serving as Senior Director of Customer Experience at Lulu Press, Inc. since December 2020. Freeman has progressed through various customer experience roles, including Director and Senior Manager, demonstrating expertise in driving client engagement and retention strategies. With prior experience as a Business Intelligence Analyst at Dude Solutions, Strategic Advisor II at iContact, and Senior Customer Success Manager at inMotionNow, Freeman has successfully led teams and implemented key reporting metrics that enhance client success and satisfaction. Additional experience includes project management at Kurtosys Systems and a significant tenure at Dude Solutions, where Freeman trained and mentored teams to achieve high client retention and employee satisfaction rates. Early career experiences at Connexion Technologies as Materials Manager and Test & Inventory Analyst further contributed to a solid foundation in customer-focused roles.