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Steven O'Connell is currently working as an Azure Site Reliability Lead at Lula. Prior to this, Steven held various IT roles including IT Shift (EUC & NOC) Manager at Acora, Incident Manager at Sanlam, and Senior Service Desk Analyst at Cognizant Microsoft Business Group and Newsignature. Steven also has experience as an IT Technician at Teclogix, IT Support Engineer at Edgetech, Infinity Solutions, and Helpdesk Technician at Matrix Warehouse.