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Pradeep Shardul is a skilled IT professional with extensive experience in end user support, having held the position of Global IT End User Support Specialist at Lucy Electric since April 2022. Previously, Pradeep served as a Customer Support Engineer at CMS IT Services and as a Desktop Support Engineer at IDC Technologies, Inc., among other roles in facility management and hardware/network engineering. Pradeep's educational background includes a Bachelor's degree in Computer Applications from Yashwantrao Chavan Maharashtra Open University and a Diploma in Information Technology from Gangamai Polytechnic. With a solid foundation in technical support and desktop management, Pradeep has contributed to various projects and client locations throughout a diverse career.