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Benjamin Jacobi started their work experience in 2004 as the Leiter Koordination Verkaufssteuerung and later held various roles at TUI Deutschland GmbH, including Leiter Verkaufssteuerung Discount Travel & reiseleicht and Leiter Verkaufssteuerung östliches Mittelmeer. Benjamin then became the Director Yield Management Mittelstrecke & Gruppenreisen and subsequently the Director Longhaul. In 2015, they joined l'tur GmbH as the Vorstand Produkt (COO) and later became the Chief Executive Officer (CEO). Benjamin has now returned to TUI Deutschland GmbH as the Chief Commercial Officer (CCO), starting in February 2023.

Benjamin Jacobi attended Hochschule Harz from 2000 to 2004, where they obtained a degree in Diplomkaufmann (FH) in the field of Internationale Tourismuswirtschaft. In addition, they studied at the University of South Carolina from 2002 to 2003, earning a Bachelor of Science (BS) degree in Hotel, Restaurant & Tourism Management.