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Magan Chauhan is a seasoned technical support and cloud infrastructure professional with extensive experience in the IT industry. Currently serving as a Senior Engineer in Cloud & Infra Management at LTIMindtree since April 2023, Magan previously held the position of System Engineer at ConnectWise starting in December 2021. Prior experience includes a role as Technical Support Engineer at ACS International Resources, Inc., where Magan specialized in resolving customer queries related to hardware and software issues, achieving a 95% resolution rate within a 30-minute SLA. Magan holds a Bachelor of Science degree in Information Technology from the University of Mumbai, obtained between 2015 and 2018.