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Jia (Cheng) Fong has a work experience spanning over several years. Currently, they hold the position of Director of CX | EX Program Management at Material since March 2022. Prior to this role, Jia worked at Lieberman Research Worldwide for a significant period. They served as a Senior Project Manager from February 2017, and before that, they worked as a Senior Research Manager from April 2007 until February 2017.

Jia (Cheng) Fong began their education at Lenape High School. After completing high school, they attended the University of Southern California from 2005 to 2006, where they obtained a Master of Arts degree in Communication Management. Prior to that, they pursued a Bachelor of Business Administration degree in Marketing at the Wisconsin School of Business, although the specific start and end years are unknown.